Purchase and Re-newal
Technical Problems
Membership Account
How to change my e-mail or password
Don't remember which e-mail I used for my account
Trial
Question: I'm interested in your resources but would like to try the site first. What do I need to do?
Answer:
If you are interested in our ABC Twiggles membership, please go to www.abctwiggles.com/letter/A for a free preview of all resources for the letter A. All the other letters will have the same type and number of resources.
If you are interested in our KidsSoup Resource Library membership and all its over 9,000 resources, you will need to purchase a subscription. We offer samples of our themes and resources on www.kidssoup.com. Click here to purchase your subscription. No refunds are available for the KidsSoup Resource Library after purchase.
Pay per Purchase Order
Question: Can I pay per check or Purchase Order?
Answer: No! To keep our products affordable and accessible to teachers, parents, and schools, we do not accept purchase orders. All purchases must be completed online using one of our accepted payment methods
Receipt for my purchase
Question: How can I get an invoice?
Answer: To view and print an invoice, click on Log in or My account and click on the order number. Use the "Invoice" link to download a copy of your invoice in PDF format.
Printing:
To be able to view and print our PDF files, you will need to have the newest version of Adobe Acrobat installed. Please use the following link to download the newest Adobe Acrobat Reader:
PDF file won't open or print
If you have problems viewing or printing some of the files, then there is a problem between your Internet browser and the Adobe Acrobat program that is installed on your computer. Please try to use the Google Chrome Internet browser. Chrome seems to have less problems viewing and printing high quality PDF files. Go to https://www.google.com/intl/en/chrome/browser/ to download the browser. That should fix the issue.
Still having Printing Problems with Adobe Acrobat? Please read this:
It is possible that when attempting to print some of our printables you will receive the following error message:
The document could not be printed
There were no pages selected to print
If you experience this problem, you need to repair your Acrobat Reader installation using these steps:
1. Launch Adobe Reader (Start | All Programs | Adobe Reader).
2. In the Adobe Reader toolbar click: HELP | Repair Adobe Reader Installation.
3. Click "yes" when asked if you are sure you want to repair the current installation.
We will continue to monitor Adobe’s activity and advice our customers when a permanent solution becomes available.
Problems logging into member sites
Question: I purchased a KidsSoup membership, but I get a message that I am not a member of your site.
Answer: Please contact us immediately so we can look into the issue and activate your account right away. Contact us at: customerservice@kidssoup.com.
Question: I did not receive an e-mail confirmation about my KidsSoup membership purchase and I cannot log in.
Answer: Sometimes the e-mail address is misspelled when our customers sign up for the membership. Please contact us at: customerservice@kidssoup.com and we will be happy to update your account for you.
Renewas
Question: Will my KidsSoup Resource Library or ABC Twiggles Program membership renew automatically?
Answer : No. KidsSoup Resource Library and ABC Twiggles Program memberships do not renew automatically.
We have chosen to offer simple one-time membership purchases with no recurring charges, subscriptions, or automatic renewals. This gives you complete control over your purchase and ensures that you will never be charged again unless you choose to make a new purchase yourself.
Question: If I purchase a new membership before my current membership expires, will I lose any remaining membership time?
Answer: No. If you purchase a new membership before your current membership expires, you will not lose any remaining membership time.
Your new membership will be added to your existing membership and will automatically extend your expiration date. Any unused time remaining on your current membership will be preserved and carried forward.
Cancel Membership
Question: Can I cancel my membership?
Answer: No. Because membership access is granted immediately upon purchase, including immediate access to download our educational resources and materials, memberships cannot be canceled once purchased.
To keep our memberships affordable and simple, all memberships are sold as one-time purchases with no automatic renewals or recurring charges. Your membership will remain active until the end of the membership period you purchased.
Membership Account:
Question: I would like to change my account information, including my e-mail or password.
Answer: To change your account information click on Log in or My account and use the link corresponding to the information you want to change. Click on Log out when you are finished to protect your account information.
Forgot Password
Question: I forgot my password.
Answer: To request a new password click on Log in and then click on the "Forgot your password?" link. An e-mail will be sent to the e-mail address associated with your account with instructions for resetting your password.
Question: I requested a new password but didn’t hear back from you.
Answer: If you do not receive a new password in your e-mail, it could be that you misspelled your email address when you signed up, or your e-mail provider sent the e-mail to your spam or bulk folder. Please add kidssoup.com to your safe sender list. If you still do not receive e-mails from us, please contact us at: customerservice@kidssoup.com and we will be happy to update your account for you.
Forgot or changed e-mail account
Question: Don't remember which e-mail I used for my account.
Answer: Please contact us at: customerservice@kidssoup.com by providing us with the name on the account.
Question: I am a newsletter subscriber, but I cannot log in to the member site.
Answer: To log in to our member site, you need to purchase a KidsSoup membership. Click here to view the different types of memberships available.
Please send any questions or concerns to customerservice@kidssoup.com, and we will respond promptly.