Preschool and Kindergarten: Crafts, Activities, and Lessons

When Saving Time and Money Is Important and Quality Matters!

Frequently Asked Questions:

To be able to view and print our PDF files, you will need to have the newest version of Adobe Acrobat installed. Please use the following link to download the newest Adobe Acrobat Reader:

get adobe acrobat reader

http://www.adobe.com/products/acrobat/readstep2.html

 

Question: I purchased a KidsSoup membership, but I get a message that I am not a member of your site.

Answer: Please contact us immediately so we can look into the issue and activate your account right away. Contact us at: customerservice@kidssoup.com.

 

Question: I would like to change my account information, including email or password.

Answer: To change your account information, use the following link: http://kidssoup.com/store/login.php. Log in as a returning customer and enter your current email and password and click on Sign In. Click on View or change my account information or Change my account password to update your account. Click on Log Off on the green bar to protect your account information.

 

Question: I forgot my password.

Answer: To request a new password, use the following link: http://kidssoup.com/member/password_forgotten.php. A new password will be sent to the email account you provided when you purchased your KidsSoup membership.

 .

Question: I requested a new password but didn’t hear back from you.

Answer: If you do not receive a new password in your email, it could be that you misspelled your email address when you signed up, or your email provider sent the email to your spam or bulk folder. Please add kidssoup.com to your safe sender list. If you still do not receive emails from us, please contact us at: customerservice@kidssoup.com and we will be happy to update your account for you.

 

Question: I did not receive an email confirmation about my KidsSoup membership purchase and I cannot login.

Answer: Sometimes the email address is misspelled when our customers sign up for the membership. Please contact us at: customerservice@kidssoup.com and we will be happy to update your account for you.

 

Question: I cannot print any of the PDF files or the pages show up blank.

Answer: This is an Adobe Acrobat issue on your computer. Adobe Acrobat is opening up a small window behind all your browser windows asking you to upgrade your Adobe Acrobat program. You can either choose to upgrade (it is free) or just close the small window.

To be able to view and print our PDF files, you will need to have the newest version of Adobe Acrobat installed. If you don't see the small window, please use the following link to download the newest Adobe Acrobat Reader: http://www.adobe.com/products/acrobat/readstep2.html.

 

Question: I am a newsletter subscriber, but I cannot login to the member site.

Answer: To log in to our member site, you need to have purchased a KidsSoup membership. Use the following link to purchase a membership: http://kidssoup.com/store/index.php

 

Please send any questions or concerns to customerservice@kidssoup.com, and we will respond promptly.

Site Design by Leslie Ratelle | RatelleDesign@roadrunner.com
© 2009 KidsSoup, Inc.